frequently asked Questions
What products do you offer in your online store?
We offer a wide range of decoration and gift products, from home items such as cushions, lamps and wall decorations, to unique and customizable gifts for all occasions.
Do you have a physical store?
Yes ! And our physical store is located at 17 Rue Auguste Comte, 69002 Lyon. We are open Tuesday to Saturday from 10:30 a.m. to 7 p.m.
Can I personalize the items I purchase on your site?
Yes, some of our items can be personalized.
In this case, send us an email to shop@craiecraie.com with your personalized request so that we can provide you with a quote.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and other secure payment options. Payment information is processed securely to ensure the confidentiality of your data.
Do you offer gift cards?
Yes, we offer gift cards that you can purchase directly on our site. They are available in different values and can be sent by e-mail or by post in cardboard format.
Do you have a loyalty program?
No, not currently.
Do I have to open a customer account to buy on the E-shop?
How can I contact you if I have a problem or question?
You can contact us via our contact page on the site. We are also available by e-mail at shop@craiecraie.com and by telephone at 04 72 56 87 82.
Our team will be happy to help you as soon as possible.
You have a question ? We are here to help you.
Write to us at shop@craiecraie.com
Call us on 04 72 56 87 82
